The map below depicts the most recent cities in the United States where Earthlink users have reported problems and outages. If you are experiencing problems with Earthlink, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Earthlink users affected:
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Please let us know what issue you are experiencing with Earthlink:
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In the last three months, how would you rate Earthlink?
2.73 out of 5 548 ratings
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EarthLink offers internet service across 30 states with the greatest coverage in California, Texas, and New York. Earthlink offers DSL internet connectivity as well as fiber internet service, making it the 3rd largest provider of fiber broadband in the U.S. by coverage area.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Los Angeles, CA | 6 |
| Houston, TX | 4 |
| Jacksonville, FL | 3 |
| Dallas, TX | 3 |
| Lawrenceville, GA | 2 |
| St. Louis, MO | 2 |
| Atlanta, GA | 2 |
| Des Moines, WA | 2 |
| Orlando, FL | 2 |
| Charlotte, NC | 2 |
| Rancho Cordova, CA | 2 |
| Tulsa, OK | 1 |
| Denver, CO | 1 |
| Morrisville, PA | 1 |
| Morrison, CO | 1 |
| Las Vegas, NV | 1 |
| Springfield, IL | 1 |
| South San Francisco, CA | 1 |
| Tampa, FL | 1 |
| Coral Springs, FL | 1 |
| Seattle, WA | 1 |
| Fort Worth, TX | 1 |
| San Francisco, CA | 1 |
| Placerville, CA | 1 |
| Greenville, SC | 1 |
| Austin, TX | 1 |
| Largo, FL | 1 |
| Willits, CA | 1 |
| Raleigh, NC | 1 |
| Indianapolis, IN | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Earthlink Issues Reports
Latest outage, problems and issue reports in social media:
Audrey Regan (@audreyregan) reported @EarthLink A "private" message? Why? You know what happened. All of your customers got the same message when they tried to open their earthlink email. YOU are Earthlink. YOU caused the problem. And you were unreachable during all of it, leaving all of us hanging.
- LJEinhorn (@LJEinhorn) reported
@TerryTeachout1 @EarthLink @WSJ When I worked in a customer facing position a few years ago I was astonished at how many AOL accounts are still out there.
- deadbeat girl (@dubhaag) reported
Can I still get an @earthlink.net email address that **** is so cool to say
- Terry Teachout (@TerryTeachout1) reported
@RaymondMcNeel @EarthLink @WSJ Don't joke—this is a serious problem for me.
- Galex (@GalexVII) reported
@GorgoKnight @EarthLink Bro i have fiber with them but im getting 10 download when im paying for 1k up and 1k down .. im switching to att here soon
- Patricia L. (@SFbeherenow) reported
@EarthLink Painful when your trusted ISP fails on every level. @Earthlink internet down for 10 days plus ZERO commitment to customer service with NO sense of urgency to fix “outage” in SF. I’m left just waiting! So I’m searching for a new ISP while I wait.
- Frank Tsacrios (@FrankTLA) reported
@EarthLink What's wrong with your webmail? It won't upload attachments of any size. #emails #service
- Steven Kinetic Roberts 🏴☠️ (@RokDrummer) reported
@GnTrobby1051 @EarthLink on spectrum we had 400Mbs down but only 20Mbs up this 300Mbs 300Mbs fiber at $69,99 plus $9.95 lease on their equipment is a much better deal than the $176 I was paying spectrum so times are tough so I cut my internet bill
- Şaban Üslü (@Shabbro96) reported
@Foone @EarthLink how much do you pay their dial up service?
- Sharon ⚖️ #ForTHEEPeople (@sharonreader) reported
Oh @EarthLink you're testing my patience again. I spent an hour and a half working on restoring e-mail and 'Blue' was supposed to call me back. Now I'm on with someone else and she is no help whatsoever signed a #CustomerForTWENTYTWOYEARS
- Alyse (@AlyseCatluvr999) reported
@EarthLink What is the secret to canceling my prepaid 1 yr subscription @ the right time? It expires Dec 13, w a new month-to-month invoice planned for Dec 14. When I called to ask u to cancel as soon as it expires, u said you can't do that now. & early cancel fee if cancel now!
- audrey porter (@audreyp1961) reported
@EarthLink , the worst experience I’ve ever had in trying to get services started . Pay upfront for install , now 2 mo@shows and I’m told I have to again schedule .Y’all have my $ and i don’t have your services !#regretchosingearthlink
- TheDudeAbides (@ThatsURnameDude) reported
@GetSpectrum your service is garbage and I’ve had enough. @EarthLink @Uverse can one of you PLEASE give me some WORKING INTERNET?
- RDeVan (@robin_devan) reported
Extremely poor customer service from @FrontierCorp and @EarthLink My internet went down last evening, 1/5/22. They can't get a technician to my house until Tuesday, 1/11/22 and won't escalate the service order even though I work remote from home and I need internet for my job. 🤬
- _ (@geordi_le_forge) reported
@Foone @EarthLink Not Earthlink, but if you happen to be in Michigan I could actually possibly do this for you. Very end of life, very little support if the issue isn't the copper but we do reseat the cards for folks now and again...
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