Why is my Earthlink service not working?
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EarthLink offers internet service across 30 states with the greatest coverage in California, Texas, and New York. Earthlink offers DSL internet connectivity as well as fiber internet service, making it the 3rd largest provider of fiber broadband in the U.S. by coverage area.
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What isn't working?
Please let us know what issue you are experiencing with Earthlink:
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In the last three months, how would you rate Earthlink?
2.73 out of 5 548 ratings
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Problems in the last 24 hours
The graph below depicts the number of Earthlink reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Earthlink. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Earthlink compensate me for the outage?
The recent Earthlink outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Earthlink if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Earthlink has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Earthlink users through our website.
Internet (49%)
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E-mail (38%)
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Wi-fi (10%)
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Total Blackout (1%)
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TV (1%)
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Phone (1%)
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Live Outage Map
The most recent Earthlink outage reports came from the following cities:Lawrenceville, Tulsa, Jacksonville, St. Louis, Los Angeles, Denver, Atlanta, Morrisville, Morrison, Las Vegas, Springfield, South San Francisco, Dallas, Des Moines and Tampa.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Lawrenceville | ||
| Tulsa | Internet | |
| Jacksonville | Internet | |
| Lawrenceville | Internet | |
| St. Louis | Internet | |
| Los Angeles | TV |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Earthlink Issues Reports
Latest outage, problems and issue reports in social media:
- Steve Reich (@mgruff) reported
@EarthLink very bad that no tech support after 5 pm pst
- Jill lives in Gilead (@jillwilson) reported
@EarthLink once again earthlink email is giving me problems. they have been absolutely horrible that last few months. Now they've locked me out of my email account after insisting that I change passwords. I made up completely new passwords that they would not accept. Ridiculous.
- Dennis Elliott (@SkinWalker770) reported
@EarthLink I really wish your service was in my neighborhood, using this other provider that overcharges and underdeliver’s is killing the online experience. Other neighbors complain about only having one service in here also, how can we change this?
- alexaconway (@alexaconway) reported
@EarthLink down since yesterday. required me to change my p/w. then required it again. Then again. today it accepted my new p/w but has no mail for me. Very unhappy with these outages. Client since 2000
- Maia in Michigan 🌊 (@maiainmi) reported
@EarthLink I've been a customer for more than 20 years. I just upgraded my plan, and am NOT HAPPY that I couldn't keep my old email address, or would have to pay extra to re-associate it with my account. Fix your system. Losing an email address is a major inconvenience.
- 𝕍 𝔼 𝔼 ♒️🏺 (@MoshPitGlambert) reported
I swear to god @earthlink has the WORST internet service ever. I literally should not be struggling to take my final exam on my laptop at home. It’s bad enough that you all LIED and said that we would be able to upgrade to a faster connection. You guys really SUCK!
- cranʎuʎ zhauce🆙⬇️ (@LiveTweets4No1) reported
lol @EarthLink is still the worst company for waiting me wait two weeks to check if internet can be installed, and then giving me an install date just to tell me that it's IMPOSSIBLE. you are terrible
- Phoebe Devereaux (@PhoebeDevereau4) reported
@EarthLink Obviously not. Here is a novel idea…instead of telling a customer that 70 is all they will pay for a month how about charging for the instillation AND first bill at the same time, and telling them. That would be transparency.
- Beverly Anderson (@Beverly14524308) reported
@EarthLink @LiveTweets4No1 Have had earthlink for years and it has been very reliable until just lately. I cannot get in to get my emails and no service at night. Requiring multiple password changes which still do not get me in.
- cranʎuʎ zhauce🆙⬇️ (@LiveTweets4No1) reported
i am going to murder @EarthLink for taking 2 weeks to not give me an estimated wifi install date. idk wtf people are saying about their service being good cause it sucks ***
- Marc S. Posner ✌️🏒✒️✈️📷🗽🇮🇱 (@marcposner) reported
@LindsayImber @EarthLink Wow. That’s pretty terrible business.
- MICHAEL TAYLOR (@maddogblues) reported fromRed Oak, Texas
@EarthLink sucks! There technical support blames each other of providing poor service and do exactly what the prior ones did! Today blame the customer because you can’t understand simple facts!
- Lindsay Imber 🎹 (@LindsayImber) reported fromLos Angeles, California
Dear @EarthLink: Having to call every day for a week only to be lied to about sending a technician for the modem before admitting on Day 5 they never dispatched anyone & don’t intend to, all while charging a monthly modem fee, is really bad business.Time to shop for new ISP?
- MICHAEL TAYLOR (@maddogblues) reported fromRed Oak, Texas
@EarthLink another week of terrible service
- 𝙺𝚎𝚟𝚒𝚗 𝚃𝚞𝚖𝚕𝚒𝚗𝚜𝚘𝚗 👓 | The Novelist (@kevintumlinson) reported
Hi @EarthLink. You have a system that blocks my emails from reaching subscribers to my email list, and your support tells me the only solution is to reach out to those users and tell them to whitelist me. Do you, perhaps, see the issue here?(cont.)
- Erin Martin (@elginerin) reported
@EarthLink You have made webmail inaccessible with your nightmare changing passwords that is not functioning. FIX IT!!!!!
- MICHAEL TAYLOR (@maddogblues) reported fromRed Oak, Texas
@EarthLink Two years and now it’s a constant struggle to get service…#EarthlinkSucks
- kat! (@lilkalliope) reported
@EarthLink offering any sort of plan for the people switching off of spectrum?? going on 4 days of no internet with no communication. looking to get a better fiber service provider!
- MICHAEL TAYLOR (@maddogblues) reported fromRed Oak, Texas
@EarthLink I work 3rd shift! So I have to give up sleep to get help?
- MICHAEL TAYLOR (@maddogblues) reported fromRed Oak, Texas
@EarthLink I now have a moron that doesn’t pay attention and can’t focus!I will not be paying for your horrible service
- James Sumners (@jsumners79) reported
Okay, one month in and I regret choosing @Earthlink. I thought they would provide better support, but:1. No one there seems to know what IPv6 or a prefix delegation is2. They keep hanging up on meI'll be switching to another provider just as soon as this contract is up.
- Steve Makky (@sjmakky) reported
@EarthLink support is completely useless!
- Pete Negwaski (@negwaski) reported
@EarthLink GOOD GOD Earthlink... Get you **** together. Paying customer for 20 years, locked out of email accounts that I use exclusively for business due to your Voodoo Bullsh*t "New password" prompts and "User blocked - Too many login attempts" F*cking Monkeys.
- cranʎuʎ zhauce🆙⬇️ (@LiveTweets4No1) reported
@EarthLink i've been in touch with y'all for the past two weeks i don't know how you can help anymore. only when i had to take action and escalate the issue did they finally give me an update
- Pete Negwaski (@negwaski) reported
@EarthLink GOOD GOD Earthlink... Get you **** together. Paying customer for 20 years, locked out of email accounts that I use exclusively for business due to your Voodoo Bullsh*t "New password" prompts and "User blocked - Too many login attempts" F*cking Monkeys.
- MICHAEL TAYLOR (@maddogblues) reported fromRed Oak, Texas
@EarthLink I have been dealing with horrible service for months now!
- Christian Taylor (@Ctaylor50976999) reported
@EarthLink not good service ...it's for people who don't use the internet daily and don't have a camera or gaming you will be none dry of data I'm days
- King Ani Mal 👁🍔🥚🍬 (@turbocrunch) reported
@EarthLink is absolute trash also they bully you into a contract so they can give you horrible service and collect a disconnection fee.
- Jennifer (@MotownJT) reported
@EarthLink didn’t even know that there’s an outage in my area when I called to inquire about my connection. Found out from my neighbor.
- Rob Rohm (@robrohm) reported
@LindsayImber @EarthLink Didn’t know Earthlink was even still around. Definitely time for a new ISP. I’ve had good service and performance from Spectrum. I only use them for Internet.
